Client Service Executive - Lagos, Nigeria - Nairametrics

Description

JOB SUMMARY

Qualifications Bachelor's Degree in Business Administration, Mass Communication, or related field years of experience in client services, document drafting, or a similar role. Strong written and verbal communication skills. Proficiency in Microsoft Office Suite and document management software. Excellent organizational and multitasking abilities. Attention to detail and high level of accuracy. Ability to work independently and as part of a team in a fast-paced environment.

RESPONSIBILITIES

Key Duties Drafting of Schedule: To capture partnership contractual details and manage all relationships (Nairametrics Contact, liaison,) - review documents, including contracts, proposals, and correspondence, ensuring accuracy and compliance with company standards. Client Inquiry Management: Manage client inquiries and provide timely and professional responses. In-house Collaboration: Collaborate with internal teams, including sales, editorial, and outreach, to gather the necessary information for document creation and review. Record Keeping: Maintain organized records of client interactions, documents, and communications. Service Support: Assist with other client service-related tasks as needed, such as scheduling meetings, preparing reports, and updating client profiles. Identify opportunities for process improvements and contribute to enhancing the overall client experience.

REQUIRED SKILLS

Conflict and complaint resolution, Customer service, Communication, Customer relations

REQUIRED EDUCATION

Bachelor's degree