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- Monitor overdue accounts and initiate collection efforts to recover outstanding balances.
- Communicate with customers via phone, email, and mail to negotiate payment arrangements, resolve disputes, and address inquiries regarding outstanding balances.
- Develop and implement effective collection strategies to minimize losses and minimize recovery, in accordance with company policies and regulatory.
- Utilize skip tracing techniques and tools to locate customers with delinquent accounts and update contact information as needed.
- Keep detailed and accurate records of all collection activities, including communication with customers, payment arrangements, and account updates.
- Collaborate with internal departments, including customer service, legal, and credit risk management, to resolve customer issues and improve collection processes.
- Prepare and present regular reports on collection activities, account status, and recovery rate to the line manager
Requirements: - Bachelor's degree in Business Administration, or a related field.
- Proven experience in Collections and recovery within the financial services industry with a minimum of 3 years experience.
- Strong organizational and multitasking abilities.
- Knowledge of collection practices and regulatory requirements.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office applications and collection software
Location: Abuja
Method of Application
Interested and qualified applicants should send CVs using ABJ-CRO-24 as the subject of the mail.
Collection and Recovery Officer(Fintech/Financial Services) - Abuja, Nigeria - StreSERT Integrated Limited
Description
Responsibilities: