Outlet Manager - Lagos, Nigeria - Michael Stevens Consulting
Description
ABOUT THE COMPANY
Michael Stevens Consulting has grown to become a leading provider of high value Human Resources, Recruitment, Learning & Development, Outsourcing and Business Advisory solutions to multinationals, local corporate organizations, governments and multilateral organizations. Our depth of our expertise, defined by carefully selected pool of multi-disciplinary consultants, ensures that we continue to be the firm of choice to our growing list of discerning clientele.
JOB SUMMARY
QualificationsInterested candidates should possess a Bachelor's Degree or HND with at least 5 years experience.
RESPONSIBILITIES
Rresponsible for company's outlet performance like personnel management, beverage and foods and other services and operations.Monitor and make sure that there is a smooth running of customer service areas and satisfaction.Interactwith their clients in order to make sure that satisfaction and promotion of facilities and services are adequately met.Communicatewith other departments in order make sure that customers' needs are satisfied and met.Make sure that good handling of cash is properly followed.Deal with customer's complaint and listen with some feedbacks so as to improve their services.The manager is responsible in recruiting team professional as well as qualified staff who is dedicated to provide great services.Organize appointments and meetings for staff, change menu and other matters related to their line of work and implement trainings for employees if needed.Focus on safety and health standards in order to make sure that theteamhasgood knowledge on safe working condition.The outlet manager is in-charge of performance and sales of the company and ensures that the company's profits and goals are met.Take monthly inventories with their supplies and maintain an optimum stock level so as to meet customer's demand. They avoid excess and detect waste for optimum profit without affecting the company's performance.
REQUIRED SKILLS
Business intelligence, Ability to coordinate, Stock and inventory management
REQUIRED EDUCATION
Bachelor's degree