Relationship Manager - Lagos, Nigeria - HR Aid

Description

Salary: N600,000

An IT Company with a clear focus in technology enabled solutions and professional services is recruiting for a Relationship Manager in Abuja city

Key Responsibilities

• Building and maintaining strong relationships with prospective and existing clients.
• Identify key staff in client companies to cultivate profitable relationships.
• Build and improve relationships with key suppliers and partners.
• Researching and pursuing new business opportunities.
• Identifying and understanding clients' needs and requirements and proposing suitable solutions to address them.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Review company practices to ensure clients get maximum satisfaction from their purchases.
• Attending to and resolving client's complaints and issues efficiently and in a timely manner.
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
• Work with internal departments to ensure the company meets clients' expectations.
• Oversee customer relationship management system.
• Upselling and cross-selling products/services to clients.
• Meeting sales/revenue targets.
• Promote high-quality sales, supply and customer supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

Requirements

• University degree in in Business Development, Marketing, or related field
• Master's degree from a recognized university will be an advantage
• Proven experience as a Client Relationship Manager. Minimum of 10 years of experience
• Ability to build and maintain strong client and business relationships.
• Knowledge of customer relationship management CRM practices
• Experience in sales or customer service is preferred.
• Problem-solving attitude
• Leadership and team management skills.
• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong computer and presentation skills
• Strong organizational skills
• Ability to work well in a team environment.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software.