Network Operations Center - Lagos, Nigeria - Alfred & Victoria Associates
Description
ABOUT THE COMPANY
ALFRED & VICTORIA ASSOCIATES has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession. AVA delivers optimal value & Return of Investment (ROI) through Empowerment and continuous Improvement by creating a niche in the development of Human Resources in various sectors of the economy.
With the dynamic revolution of job descriptions & retention in the workplace which is one the challenges in today's competitive market, no wonder millions of Nigerians have evolved with this career advancement & development.
JOB SUMMARY
BSc/HND in Computer Science/ Engineering or other related Course2+ years' experience as network engineer preferable in an ISP/Telco environment.Key Skills & Competencies:Strong communications skills both written and verbal.Capable of making solid, fact-based decisions under pressure.Ability to work well in an international, multi-cultural, and high-pressure technical environment.Technical experience in a telecommunications or network operations environment.Very Good understanding of wireless communications TechnologyCisco CCNA/CCNP certification.Interested candidates must be able to work on a 24/7 shift Rotation
RESPONSIBILITIES
Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location.They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.ResponsibilitiesPerform general "system administration" tasks on all elements of the network.Discover problem areas which could negatively impact system performance or customer satisfactionProactively monitor network and system performance.Analyze traffic data and trends and escalate areas of concern to the network design authority.Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).Perform general "system administration" tasks on all elements of the network.Perform network surveillance 24/7, respond to network-reported and customer-reported problemsTake ownership to ensure that all problems are resolved in a timely and efficient manner.Manage problem resolution using network monitoring/management toolsMonitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.
REQUIRED SKILLS
System and network security, Network management, Network optimisation, Network monitoring, diagnosis, Troubleshooting, Networking
REQUIRED EDUCATION
Bachelor's degree