Customer Service Associate - Lekki
1 day ago

Job description
Job Title: Customer Service Representative
Department: Customer Service / Operations
Location: LEKKI
Employment Type: Full-time
Salary: 80, ,000
Job Summary
The Customer Service Representative is responsible for delivering excellent customer support by handling inquiries, resolving complaints, and providing accurate information about the company's products and services. The role plays a key part in maintaining customer satisfaction and supporting business growth.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or in person
Resolve customer complaints promptly and professionally
Provide accurate information about products, services, and company policies
Document customer interactions and update customer records
Follow up on customer requests to ensure resolution
Escalate complex issues to the appropriate department when necessary
Maintain a positive and professional attitude at all times
Meet customer service performance targets and KPIs
Requirements & Qualifications
Minimum of OND / HND / BSc
Proven experience in a customer service or call center role is an advantage
Strong verbal and written communication skills
Basic computer skills and familiarity with CRM systems
Qualified and Interested candidates should send cv to
Job Type: Full-time
Pay: ₦80, ₦100,000.00 per month
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