Customer Service Associate - Lekki

Only for registered members Lekki, Nigeria

1 day ago

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Job Title: Customer Service Representative · Department: Customer Service / Operations · Location: LEKKI · Employment Type: Full-time · Salary: 80, ,000 · Job Summary · The Customer Service Representative is responsible for delivering excellent customer support by handling inquir ...
Job description

Job Title: Customer Service Representative

Department: Customer Service / Operations

Location: LEKKI

Employment Type: Full-time

Salary: 80, ,000

Job Summary

The Customer Service Representative is responsible for delivering excellent customer support by handling inquiries, resolving complaints, and providing accurate information about the company's products and services. The role plays a key part in maintaining customer satisfaction and supporting business growth.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or in person

Resolve customer complaints promptly and professionally

Provide accurate information about products, services, and company policies

Document customer interactions and update customer records

Follow up on customer requests to ensure resolution

Escalate complex issues to the appropriate department when necessary

Maintain a positive and professional attitude at all times

Meet customer service performance targets and KPIs

Requirements & Qualifications

Minimum of OND / HND / BSc

Proven experience in a customer service or call center role is an advantage

Strong verbal and written communication skills

Basic computer skills and familiarity with CRM systems

Qualified and Interested candidates should send cv to

Job Type: Full-time

Pay: ₦80, ₦100,000.00 per month



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