Sr. Service Experience Advocate - Nigeria

Only for registered members Nigeria

3 weeks ago

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Job summary

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Experience Advocate - REMOTE. In this role, you will own the complete lifecycle of property files,
ensuring a smooth and unified service experience for our customers.
A strong focus on empathy and excellent service delivery is essential in this role.

Responsibilities

  • Serve as the main point of contact for policyholders,
  • Monitor service-level agreements (SLAs) and proactively intervene to prevent delays,

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