Sr. Service Experience Advocate - Nigeria
3 weeks ago

Job summary
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Experience Advocate - REMOTE. In this role, you will own the complete lifecycle of property files,ensuring a smooth and unified service experience for our customers.
A strong focus on empathy and excellent service delivery is essential in this role.
Responsibilities
- Serve as the main point of contact for policyholders,
- Monitor service-level agreements (SLAs) and proactively intervene to prevent delays,
Job description
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