Hostesses Supervisor - , Lagos, Nigeria - One StepAhead Consulting

Description

Job Summary:

• The Head of Hostesses oversees the hostess team and is responsible for ensuring exceptional guest experiences by managing the hostess station efficiently and coordinating seating arrangements.
• This role involves supervising hostesses, maintaining guest flow, and upholding service standards to enhance the overall dining experience.

Key Responsibilities:

• Supervise hostess team by providing guidance, training, and support to ensure smooth operations of the hostess station.
• Coordinate seating arrangements to optimize guest flow and minimize wait times, ensuring efficient use of dining space.
• Greet guests warmly, escort them to their tables, and assist with seating arrangements as needed.
• Manage reservations and walk-in guests, ensuring accurate and timely seating arrangements.
• Maintain communication with servers, kitchen staff, and management to coordinate seating and manage guest expectations.
• Monitor dining areas to ensure cleanliness, ambiance, and adherence to safety and sanitation standards.
• Address guest concerns or complaints promptly and professionally, seeking resolutions to ensure guest satisfaction.
• Assist in training hostesses on service standards, guest interactions, and reservation management procedures.
• Collaborate with management to develop and implement strategies to enhance guest experiences and improve operational efficiency.
• Conduct regular performance evaluations and provide feedback to hostess team members to support their growth and development.
• Stay updated on restaurant policies, menus, and promotions to provide accurate information to guests and staff.

Qualifications:

• Previous experience in a similar role in the hospitality industry, preferably in a fine dining restaurant or upscale establishment.
• Strong leadership and interpersonal skills with the ability to motivate and manage a team effectively.
• Excellent communication and customer service skills, with a friendly and approachable demeanour.
• Ability to handle high-pressure situations and resolve conflicts calmly and professionally.
• Knowledge of reservation management systems and basic computer skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.
• Minimum HND or equivalent in Hospitality; additional education or certification in hospitality management is a plus.