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- Serve as the primary point of contact for designated clients, building strong relationships and understanding their unique HR needs and challenges
- Collaborate closely with clients to assess HR requirements, develop tailored solutions, and provide ongoing support and guidance.
- Provide expert guidance and advice to clients on a wide range of HR matters, including recruitment, employee relations, performance management, training and development
Talent Acquisition: - Oversee recruitment projects by coordinating job postings, talent sourcing and screening resumes, and scheduling interviews.
- Conduct preliminary interviews and assessments of potential candidates.
- Facilitate the onboarding process for new employees, including conducting orientation sessions and preparing necessary documentation.
Compliance: - Assist clients in developing HR strategies, policies, and procedures aligned with their business objectives and industry best practices.
Training and Development - Monitor training needs analysis and improve team capacity development when needed
- Monitor training attendance and evaluate the effectiveness of training programs.
- Support the implementation of employee development plans and performance improvement initiatives.
- Provide coaching and mentoring support to client organizations to foster a culture of continuous learning and development.
Employee Relations: - Serve as a point of contact for employee queries regarding HR policies, benefits, and procedures
- Address employee concerns, disputes or conflicts and escalate issues to higher management when necessary.
HR Administration, Compliance, Analytics and Reporting - Assist clients in managing HR administration tasks, including employee record-keeping, payroll processing, and benefits administration.
- Ensure compliance with relevant employment laws and regulations, advising clients on HR compliance requirements and best practices.
- Utilize HR data and analytics to identify trends, insights, and areas for improvement in HR programs and processes.
- Prepare regular HR reports and metrics to track key HR performance indicators, such as turnover rates, engagement scores, and diversity metrics.
Performance Management: - Design and implement performance management systems and processes to drive employee engagement, development, and accountability.
- Provide guidance and support to clients in setting performance expectations, conducting performance evaluations, and identifying opportunities for employee growth and improvement.
Requirements - HND/Bachelor's degree in Human Resources Management, Business Administration, or a related field.
- Minimum of 3 years of experience in HR roles. Background in HR consulting or advisory services would be an added advantage.
- Demonstrated expertise in providing strategic HR solutions and services
- Excellent client-facing and interpersonal skills, with the ability to build rapport and communicate effectively with clients at all levels.
- Strong project management and organisational skills, with the ability to manage multiple client engagements simultaneously
- Ability to handle sensitive and confidential information with discretion.
- Problem-solving skills and the ability to work effectively in a team environment.
- Attention to detail and accuracy in record-keeping and documentation.
- Proficiency in Microsoft Suite, Google Workspace, and other relevant technology platforms.
- Ability to uphold the highest standards of professionalism, integrity, and confidentiality.
Location: Ikeja, Lagos
Remuneration: NGN
Why work with us - Culture of Excellence: Our company fosters a culture of excellence where employees are encouraged to innovate, collaborate, and strive for continuous improvement.
- Opportunities for Growth: Joining our team means access to a wealth of opportunities for professional growth and advancement through working with a diverse portfolio of clients spanning various sectors of the economy. This exposure will not only broaden your professional scope but also deepen your expertise in different areas of life.
- Strong Purpose and Values: Our company is driven by a strong sense of purpose and a set of values that guide everything we do. We are passionate about making a difference in the world and are committed to conducting business ethically, responsibly, and sustainably.
- Strong Community: Our workplace is also our professional family. We look out for our team.
HR Officer - Lagos, Nigeria - Lopterra Services Limited
Description
Responsibilities:
Client Relationship Management