Tutoring Center Front Office Staff - Abuja - Campus Technologies Ltd

Description

Job Description:

We are seeking a highly organized and customer-focused individual to join our team as a Reception and Customer Service Officer. The successful candidate will be responsible for providing exceptional service to students, parents, and tutors, ensuring a warm and welcoming environment within the center.

Key Responsibilities:

Reception and Customer Service
- Greet students, parents, and tutors professionally and warmly
- Provide information about the center's services, programs, and policies
- Answer phone calls and respond to inquiries in a courteous manner
- Assist visitors by directing them to the appropriate areas within the center

Appointment Scheduling
- Manage the center's appointment scheduling system
- Coordinate tutoring sessions and appointments between students and tutors
- Ensure efficient scheduling, considering tutor availability and subject expertise

Student Registration
- Assist in the registration process for new students
- Collect necessary information and complete registration forms accurately
- Maintain and update student records in the center's database

Payment Processing
- Handle payments for tutoring services with accuracy and completeness
- Process transactions, issue receipts, and maintain financial records
- Collaborate with the finance department to resolve billing discrepancies or issues

Administrative Support
- Assist with data entry, filing, and maintaining office supplies
- Help prepare and organize materials for tutoring sessions and workshops
- Generate reports and compile data as needed

Center Communication
- Respond to email inquiries and forward messages to relevant staff members
- Assist in drafting and distributing center communications
- Maintain the center's social media presence and update online platforms

Facilities Management
- Monitor the cleanliness and organization of the reception area and common spaces
- Ensure the center's facilities are well-maintained and presentable
- Coordinate maintenance and repairs when necessary

Student Support
- Provide basic support and guidance to students
- Address their inquiries and concerns, directing them to relevant resources or staff members
- Maintain a positive and supportive environment in the reception area