Customer Service Representative - Lagos
Only for registered members Lagos, Nigeria
1 month ago
* This salary range is an estimation made by beBee
Job summary
We are seeking a proactive and personable Customer Service Representative to serve as the first point of contact for our customers, ensuring a seamless customer experience both in-person and through other communication channels.
Responsibilities
- Greet and attend to walk-in customers at our office/warehouse.
- Manage incoming calls, emails, and messages, providing timely and accurate responses.
- Handle customer complaints, resolve issues, and escalate when necessary.
- Provide product/service information, assist with orders, and track deliveries.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with operations, warehouse, and logistics teams to ensure smooth order fulfillment.
Job description
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