Head of Operations - Abuja

Job summary

The Operations role in the fintech industry is responsible for ensuring smooth day-to-day running of financial and non-financial transactions, process efficiency, compliance, and customer satisfaction.

Responsibilities

• Oversee daily transaction processing across payments, transfers, wallets, and other fintech platforms.
• Ensure accurate and timely reconciliations of customer accounts, partner accounts, and internal records.
• Support settlements with banks, payment processors, and other stakeholders.
• Monitor transaction flows to identify failures, delays, fraud attempts, or anomalies, and resolve issues promptly.
• Work with compliance and risk teams to ensure KYC, AML, and regulatory requirements are met.
• Develop, document, and improve operational processes and standard operating procedures SOPs.
• Coordinate with technical support, product, and finance teams to resolve operational bottlenecks.
• Manage and track disputes, chargebacks, reversals, and refunds within agreed timelines.
• Support automation initiatives to improve process efficiency and reduce operational risks.
• Generate daily, weekly, and monthly operational performance and risk reports for management.
• Assist in onboarding new partners, merchants, and agents while ensuring operational readiness.
• Ensure adherence to Service Level Agreements SLAs with internal and external stakeholders.

Job description