Customer Service Manager - Lagos, Lagos State
Only for registered members Lagos, Lagos State, Nigeria
1 month ago
Job summary
We are looking for an experienced Customer Service Manager to lead Pharmarun's customer experience and support operations across B2C, B2B, and Vendor channels.
Responsibilities
- Oversee daily operations of the Customer Service, B2B support, and Vendor Operations support teams.
- Lead, train, and motivate a large team of call centre agents and support staff to achieve KPIs.
- Develop and maintain QA (Quality Assurance) frameworks, ensuring consistency and accuracy in communication.
- Implement standard operating procedures for ticket management, escalation, and resolution.
Job description
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