Investment Mobilization Manager - Lagos, Lagos State
17 hours ago
Job description
Employment Type: Full-time (Hybrid)
Location: Berger, Lagos
Experience Level: Mid-level
Candidate must have experience working in a financial institution as a Business Developer, Sales & Marketing professional or Finance.
We're seeking a results-driven Relationship Manager to drive growth and expand our presence. The ideal candidate will have a degree, 2+ years of experience in generating liabilities and fixed deposits, and a proven track record of success in business development and marketing.
Responsibilities:
- Build and maintain relationships with clients, customers, or stakeholders, serving as their trusted advisor and advocate within the organization.
- Actively listen to client feedback, concerns, and inquiries, and respond promptly and professionally to address their needs and resolve issues.
- Conduct regular meetings, calls, or interactions with clients to review account status, discuss performance, and identify opportunities for collaboration and growth.
- Identify upselling or cross-selling opportunities within existing client relationships and promote additional products, services, or enhancements to maximize revenue and profitability.
- Monitor client satisfaction, retention, and loyalty metrics, and implement strategies and initiatives to enhance customer experience and drive client engagement and loyalty.
- Analyze client data, trends, and performance metrics to identify risks, opportunities, and areas for improvement, and develop action plans to address them.
- Prepare and deliver presentations, proposals, and reports to clients, highlighting value propositions, benefits, and outcomes achieved through the partnership.
- Stay updated on industry trends, market developments, and competitive landscape, and share insights and knowledge with clients to provide added value and competitive advantage.
- Participate in industry events, conferences, and networking opportunities to expand professional networks, build relationships, and generate business leads.
- Demonstrate professionalism, integrity, and ethical behavior in all interactions with clients, colleagues, and stakeholders, representing the organization positively and maintaining confidentiality as needed.
Requirements and Qualifications:
- Bachelor's degree in business, marketing, finance, or related field; master's degree or relevant certification may be advantageous.
- Proven experience in relationship management, account management, sales, or customer service roles, preferably in a B2B or client-facing environment.
- Strong interpersonal and communication skills, with the ability to build rapport, establish trust, and influence stakeholders at all levels.
- Excellent negotiation, persuasion, and presentation skills, with the ability to articulate value propositions and drive consensus among diverse stakeholders.
- Customer-centric mindset and a commitment to delivering exceptional service and value to clients.
- Analytical and problem-solving abilities, with the capacity to analyze data, identify trends, and develop actionable insights and recommendations.
- Ability to work independently and collaboratively in a team environment, managing multiple priorities and deadlines effectively.
- Adaptability and resilience to navigate challenges, setbacks, and changing priorities in a dynamic business environment.
- Commitment to professionalism, integrity, and ethical behavior in all aspects of client interactions and business relationships.
Required Skills:
- Relationship management
- Communication skills
- Customer service
- Negotiation skills
- Problem-solving abilities
- Sales acumen
- Analytical skills
- Presentation skills
- Teamwork
- Adaptability
Benefits:
- Work flexibility: Hybrid work model: 3 days at the office, 2 days' work from home
- Salary: Appraisal every 3 month with salary increment upon productivity
- Connectivity: Free internet access within the office environment
- New employee free lunch
- Conducive work environment
- Access to company's' car for field work/meeting clients
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