Hotel Porter - Ibadan, Nigeria - TACADE Consulting ltd

    TACADE Consulting ltd
    TACADE Consulting ltd Ibadan, Nigeria

    3 weeks ago

    Default job background
    Full time
    Description

    Responsibilities

    • Assist guests with their luggage upon arrival and departure, ensuring a seamless and pleasant experience.
    • Maintain a clean and organized lobby area, ensuring it is presentable at all times.
    • Escort guests to their assigned rooms and provide necessary information about hotel amenities and services.
    • Handle guest inquiries and concerns promptly and professionally, escalating issues when necessary.
    • Collaborate with other hotel staff to ensure smooth operations and guest satisfaction.
    • Assist in delivering room service orders and any other guest requests in a timely manner.
    • Adhere to all safety and security procedures, ensuring the well-being of guests and fellow staff members.
    • Assist in maintaining inventory of supplies and reporting any shortages to the appropriate department.
    • Assist in the loading and unloading of hotel supplies and equipment as required.
    • Maintain a professional appearance and demeanor at all times, reflecting the values and standards in our hotel

    Qualifications / Requirements

    • Minimum of 3 years of experience as a Hotel Porter or a similar role in the hotel and hospitality industry.
    • Relevant educational qualifications in the hotel and hospitality industry are preferred.
    • Excellent customer service and communication skills.
    • Strong physical stamina and the ability to lift and carry heavy objects.
    • Strong attention to detail and organizational skills.
    • Ability to multitask and work effectively in a fast-paced environment.
    • Professional and positive attitude towards guests and fellow team members.
    • Knowledge of safety and security procedures in the hotel industry.
    • Flexibility to work on rotating shifts, including weekends and public holidays.