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- Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel's services
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
- Carrying out regular inspections of hotel properties and amenities and organizing necessary maintenance
- Hire qualified personnel when needed
- Implementing and reviewing standards operation procedures to continuously improve of business
- Proactively seeking opportunities and ways to maximize revenue and develop service delivery
- Monitoring employee performance and offering regular evaluation meetings designed to improve service
- Setting revenue and guest satisfaction targets and ensuring that these are met.
- Develop and communicate standard operating procedures
- Ensure compliance with licensing laws, health and safety and other statutory regulations
Requirements: - This position is open preferably to a female candidate
- Experienced in Hospitality
- 2 - 4 years of working experience
- Bachelor's degree management related field
- Knowledge of the best practices and procedures for customer service, hospitality management, and hotel operations
- Understanding of all in hotels management
- Excellent knowledge of MS Office and Excel
- Excellent customers service skills
- Decision making and problem-solving skills
- Good Leadership skills
Location: Lekki Phase 1, Lagos
Remuneration: NGN 200,000 – 300,000
Hotel Manager - Lagos, Nigeria - El Castillo Limited
Description
Responsibilities: