Dispatch Supervisor-Ogun - Lagos, Nigeria - Ascentech Services Limited

Description

ABOUT THE COMPANY

ABOUT US
Ascentech services ltd is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core offerings:

Recruitment and Selection

Outsourcing

Training and Development

To accomplish these we leverage on creating and managing change in organizations by improving efficiency through our proven and dynamic HR solutions.

JOB SUMMARY

Requirements BSc, HND in Business Management or Administration or in other relevant field At least three (3) to five (5) years in supervisory experience is preferred Ability to manage multiple projects while managing 7-day/week operations; Strong customer service skills; Ability to learn and demonstrate efficiency in your working Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department; Ability to adapt and remain flexible in a dynamic environment; Ability to work independently and follow directions; Proficient with all Microsoft Applications required..

RESPONSIBILITIES

Duties Communicate with Management as needed to maximize efficiencies and resolve issues; Oversee improvement in customer satisfaction and dispatch satisfaction; Provide subordinate coaching and assistance when required; Maintain professional appearance and demeanor; Recommend promotions; Fill in as a Dispatcher when required; Interviews applicants; Handles employee grievances and complaints; Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees; Ensure overall compliance with various office policies such as uniforms, use of electronic devices, phone compliance, meal breaks, and attendance; Manages and coordinates technical workforce job completion; Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed promptly; Obtain daily service disruptions in Excel Workbook; Liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials; Accurately trace lost or delayed shipments; Monitor dispatcher routes to manage on-time performance.

REQUIRED SKILLS

Logistics planning and management, Leadership skills, Ability to coordinate, Quality control and supervision

REQUIRED EDUCATION

Bachelor's degree