- Resolving IT support requests from employees ,
- Answering employee questions regarding computer systems,
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings and permissions to fix computer issues,
- Generating sign ins for new hires during the onboarding process,
- Installing new software and hardware drivers and updating existing ones as needed,
- Updating employees on the status of their service requests,
- Logging all service requests and updating tickets as needed
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training more junior staff members
- Should have IT experience in installation & configuration of any software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.
- Minimum of 2 Years of IT experience
- Job Location
- Mowe, Ogun State
- HND/B.
Junior IT Officer-Mowe - Ascentech Services Limited
Description
Duties :
Responsibilities:
Attending user sites when required, mixture of remote & onsite support.
Installing, configurating & updating of desktop applications
Responding to tickets/request from users
Supporting Microsoft office 365 suite & Windows
Escalation of issues to next level of support
Requirements: