Lounge Manager - Lagos, Nigeria - LSG Sky Chefs Things Remembered Services FZE

Description

Job Description

• We are looking for a Lounge Manager to take charge of our lounge at the airport. The incumbent reports directly to the Sales / Customer Service Manager.
• You will be responsible for ensuring a smooth day-to-day running of the lounge, ensuring that high quality service is delivered to passengers.

Duties and Responsibilities

• Supervises the day-to-day activities of lounge staff.
• Ensure all staff are properly trained according to airline standards.
• Provide efficient leadership and training for the lounge team in line with LSG values, ensuring world class guest service is provided in all functions.
• Ability to partner with cross-functional departments when needed.
• Ensure all Lounge employees comply with Airport regulations and requirements.
• Accountable for all compliances within the lounge, including health and safety compliances.
• Complete routine maintenance to ensure Lounge brand standards are maintained.
• Ensure necessary equipment is working and standards are met.
• Follow all service flow and SOPs and ensure adherence by all team members.
• Responsibility for both front of house and catering elements as business demands require.
• Accountability of the catering element, menus, and food quality.
• Work with a selected lounge chef as needed to create new menu options to be offered in the lounge.
• Ensure all food products meet desired product specifications, standards according to LSG standards.
• Overseeing the ordering of all food and consumables.
• Develop and implement action plans to improve results.
• Monitors and manages the operational results of the lounge to recommend strategies that will maximize passengers' satisfaction.
• Ensure lounge is properly staffed.
• Ensure all health and safety, and food and safety legislation is adhered to.
• Leading, motivating developing and directing the lounge team to maximize efficiency in customer service.
• Creating an environment where constant improvement is actively encouraged and recognized.
• Ensure an exceptional level of food display, service, ambience and overall passengers' satisfaction.
• Monitors passengers' interactions to ensure proper training of all lounge staff.
• Upholds operation standards policies, work policies, and training programs.
• Completing weekly/monthly reports and providing regular updates in coordination with the Finance Manager.
• Completing monthly stock take.
• Maintain, order, and control the stock of consumable items within the budget.
• Ensure all food products met desired product specifications and standards according to LSG standards.

Qualifications and Skill Set

• B.Sc in Business Administration or related field. Master's Degree will be an added advantage.
• Proven successful experience in hospitality and high-end guest service experience. Airport lounge experience will be an advantage.
• Ability to communicate in French an advantage.
• Good computer literacy skills.
• Strong interpersonal skills and an ability to communicate effectively with a broad range of individuals
• Problem solving skills.
• Excellent time management and organizational skills.
• Ability to lead, inspire, and motivate a diverse team with fairness and empathy.
• Ownership and commitment to achieving growth.
• Experience maintaining budgets - prioritizing spending and driving profits.
• Results oriented.