Regional Collections Manager, Mid-North - Lagos
Only for registered members Lagos, Nigeria
1 month ago
Job summary
We are looking for a team member to join our Risk department as a Regional Collections Manager. The Employee will drive the efforts and processes related to collections of our PAYG products in the field.They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations.
Responsibilities
- Work on regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
- Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to reduce problems of disabled lamps and repayments.
- Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
- Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
Qualifications
- Have Bachelor's degree/Higher Diploma related to Finance, Community Development, Communication, Credit Risk Management or related fields.
- Have at least 3 years of work experience in a similar position with field experience and also with rural customers settlements.
- Are excited about working in the field to drive collections, resolving issues, and enhancing the customer experience within the rural settings.
Job description
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