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- Contact Customers: Place outbound calls to customers with overdue payments to negotiate payment arrangements and resolve outstanding debts.
- Provide Customer Support: Assist customers with inquiries regarding their accounts, payment options, and billing statements in a professional and courteous manner.
- Negotiate Payment Terms: Evaluate customers' financial circumstances and negotiate suitable payment plans or settlements to recover outstanding debts while maintaining customer satisfaction.
- Update Records: Accurately document all customer interactions, payment arrangements, and account updates in the collections system for reference and reporting purposes.
- Follow-Up: Conduct timely follow-up calls with customers to ensure adherence to payment agreements and address any issues or concerns they may have.
- Compliance: Adhere to all relevant regulations, company policies, and ethical standards governing debt collection practices to ensure fair treatment of customers and legal compliance.
- Achieve Targets: Meet or exceed collection targets and performance metrics set by the collections supervisor/manager to contribute to the overall success of the collections team.
- Team Collaboration: Collaborate with team members and other departments, such as customer service and credit management, to resolve customer issues and improve collection processes.
Tele-Collection Officer - Lagos, Nigeria - SUMMIT FINANCE LIMITED
Description
Responsibilities: