Specialist, Products Assurance - Lagos, Nigeria - 9mobile
Description
ABOUT THE COMPANY
9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
JOB SUMMARY
Educational Requirements Bachelor's / HND degree in Computer Science, Accounting, or any Science / Engineering discipline. Relevant Professional Certifications(ACA, CISA, CRISC, OCA, OCP, OCM, CCNA etc) will be an added advantage.Experience, Skills & Competencies: Knowledge Good knowledge of Relational Database Management systems. Proficiency with use of data analysis and data visualization tools (e.g., SQL, ACL, Power BI, Hives, etc). Good knowledge of Big Data analytics(Hadoop, Hives). Excellent understanding of GSM Network Architecture.Skills: Analytical and Problem solving. Technical know-how. Minimum of 5 years relevant work experience.Behavior: Passion for excellence Integrity Empowering people Growing people Team work Customer Focus.
RESPONSIBILITIES
Responsible for ensuring the integrity of various revenue streams with primary focus on strengthening and/or building revenue assurance processes controls which includes but not limited to: Responsible for Pre & Post-launch validation of products and services. Providing expert opinion on revenue impact of Network processes and activities including new node implementations, integrations, operation change management and downtime Maximizing revenue by reducing leakages and identifying revenue opportunities in relevant processes Review and recommend changes on all revenue related policies, processes, procedures, and business rules to minimize revenue leakage Assess revenue impact of new products, network element and billing system changes.Principal FunctionsTactical: Development of revenue assurance best practices for the company. Creation of revenue assurance KPI on the revenue assurance / fraud management tool (SUBEX). Perform root cause analysis of issues on Post-paid billing, Interconnect & Roaming; follow through to resolution and communicate to appropriate parties. Monitoring of system owners to ensure proper set up of system in order to minimize leakages. Establish and maintain relationships with key internal and external stakeholders. Operational Ensure data integrity in all revenue impacting systems across 9Mobile. Build controls into revenue impacting projects within 9Mobile. To validate and ensure that the appropriate reward is offered to qualified subscribers. This will enable the identification of duplicate and unauthorized rewards. To ensure proper documentation and maintenance of end-to-end revenue impacting systems and processes in narratives and flowcharts. Actively seek revenue leakage within9Mobile and work with involved parties to block leakage and ensure future revenues are assured Carry out analysis of all referrals received from different sources of intelligence. This includes internal staff and external subscribers via call and the internet respectively. Assuring timely and correct transport of all event detail records (EDRs) from points of generation (switches) to points of mediation and billing/rating. Liaising with all the relevant teams to ensure that all root-cause documentation is accurately completed, reviewed, and approved, in addition to maintaining and updating process documents and templates. Detecting and recovering leaked revenues and providing assurance and confidence to key stakeholders regarding the integrity of the network and business operations. Product assurance review of 9mobile'sproducts; risk and control evaluation and building controls to block areas of vulnerabilities. Review of prepaid product and services to identify incidences of wrong configuration and / or application of business rules. Financial validation of pay out figures for incentives for various sales channels. Review of rating for prepaid products and services to ensure accuracy and completeness Carry out various analysis such as: Forensic analysis. Risk analysis. Post-paid short codeanalysis. Short code analysis. E-Top up analysis. Post-paid usageanalysis Subscriber balancemovement analysis. Prepaid staffanalysis. Analysis of data fromdifferent sources.
REQUIRED SKILLS
Budgeting, financial planning, Compliance, Business intelligence, Financial analysis, Sales strategy, Research planning, Documentation and record keeping
REQUIRED EDUCATION
Bachelor's degree