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- Supervise all the Order Fulfilment Associate activities at the Front of House (FoH), and will be responsible for maintaining Eden packaging & delivery standards
- Ensure all fulfilment prep is done, using data exports from Lighthouse. Using that data to determine the quantity of packaging needed
- Monitor inventory levels of non-consumables used for packaging, and flag where the purchase is needed
- Maintain plating, sealing, and packing speeds to match the set standard & time targets
- Enforce and maintain quality standards across plating, sealing, and packaging activities
- Populate data on daily timings for all FoH activities and orders dispatched, on the Supply Dashboard
- Create Shift schedules for the Order Fulfilment Associates
- Supervise & assign plating stations and other FoH responsibilities to OFAs
- Supervise activities across the FoH; from plating & sealing meals, to labelling meals, picking, and packing, to facilitate and ensure swift meal dispatch
- Collaborate with the Gardener team, communicating; Dispatch schedules, Actual Dispatch Times, Any changes to the Dispatch Schedule, Any packaging changes
Requirements: - Have at least 1 year of supervisory experience in a similar role, preferably in the Food Industry
- Be familiar with numbers and the use of spreadsheets to determine packaging quantities
- Have experience managing inventory
- Excellent communication and team collaboration skills
- Strong leadership skills to manage shifts and assign responsibilities to team members
- Be flexible about working either day or night shifts (we run a 24hr operation)
Salary & Perks: - Monthly Net (take home): NGN 150,000
- Flexible access to salary earned
- 30 paid annual leave days
- Health Insurance
- Great colleagues & an amazing work culture
- Opportunities to learn & grow in your career
- Oh, and a chance to 10x the quality of life of Nigerians
Note: - Based on your location, you can be assigned to any of our locations (either at Ojota or Lekki)
- You will also supervise the activities of Dispatch Assistants in your assigned location
- The work schedule will require you to work at least 6 days a week, on shift basis, weekends inclusive.
- Your shift can fall under any of these schedules: 6:30 am - 6 pm, and 2 am - 9 am
Order Fulfilment Supervisor - Lagos, Nigeria - Eden Life
Description
Responsibilities: