Relationship Manager - Enugu

Job summary

The Relationship Manager is responsible for building and maintaining strong relationships with parents, teachers, and pupils. They will be the primary point of contact for communication and will be responsible for ensuring that all stakeholders are informed and engaged.

Responsibilities

• Care
• Understanding Needs: Learn to identify and respond to the needs of parents, teachers, and pupils.
• Empathy and Support: Practice active listening and offer support for any concerns or issues.
• Inform
• Communication Channels: Utilize various channels (newsletters, emails, meetings) to keep stakeholders informed.
• Key Information: Provide updates on school events, policies, and important announcements.
• Engage
• Active Participation: Create opportunities for parents, teachers, and pupils to be actively involved in school activities.
• Feedback Mechanism: Implement systems to gather and address feedback from stakeholders.
• Entertain
• Event Planning: Organize engaging and enjoyable events that foster community spirit.
• Creativity: Use creative approaches to make events and communications fun and memorable.
• Educate
• Workshops and Training: Conduct or facilitate workshops for parents and teachers on relevant topics.
• Resource Provision: Provide educational materials and resources to support learning and development.
• Appease
• Conflict Resolution: Handle conflicts or complaints with professionalism and a solution-oriented approach.
• Maintain Harmony: Ensure that all parties feel heard and valued, working towards amicable solutions.
• Welcome
• Warm Reception: Greet new parents, teachers, and pupils warmly and provide them with essential information.
• Orientation: Offer orientations or introductory sessions to help new members acclimate to the school environment.
• Sell
• Promote School Values: Communicate the school's strengths and benefits to parents and the community.
• Encourage Involvement: Encourage parents and teachers to actively participate in school initiatives and support the school's goals.

Job description