Customer Relationship Officer - Ikeja, Nigeria - Czet Global

Description

Roles & Responsibilities

Handle incoming walk-in customers, phone calls, appointments and messages.
Address customer' needs and concerns efficiently and effectively to turn unhappy customers into return guests.
Build rapport and establish good relationships with customers to ensure customer retention.
Promote and up-sell services and packages to maximize sales opportunities where necessary.
Provide constructive feedback on sales, effectiveness of promotions, customers and service launches as well as store activities and trends.
Deliver product knowledge to customers through effective communication to increase consumer understanding and product sales.
Manage and maintain the office tidiness and cleanliness.
Perform other administrative ad-hoc duties where necessary.

Requirements
Minimum qualification of HND.
A team player and able to work in a fast-paced environment.
Proactive, self-motivated and keen to learn.
Previous customer care experience preferred.
Good communication and interpersonal skills.
Ability to change & adapt.