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  • Team Lead - Maryland - Mwanga

    Mwanga
    Mwanga Maryland

    1 week ago

    Default job background
    Description

    **Job Summary**

    We are seeking a highly skilled Debt Recovery Supervisor to oversee the recovery of overdue payments from customers. This individual will supervise agents, act as a liaison between creditors and customers, and ensure timely updates on relevant reports.

    Key Responsibilities:

    • Supervise agents in reaching out to customers for payment recovery
    • Maintain liaison with creditors to resolve customer issues
    • Ensure 100% client retention on assigned projects
    • Monitor team performance and ensure achievement of weekly recovery and QA targets
    • Work with QA and Growth teams to meet business goals on each project
    • Motivate agents to hit and surpass required recovery targets and Quality assurance score
    • Oversee agent communication to ensure compliance with best practices and customer requests
    • Drive initiatives to increase revenue and reduce costs
    • Perform other tasks assigned by the operations manager

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