Customer Service Officer - Enugu, Nigeria - Flour Mills of Nigeria Plc

Description

PURPOSE OF THE JOB

Responsible for handling inquiries, addressing complaints, and ensuring customer satisfaction. Acting as the main point of contact for customers, collaborating with the sales team and internal stakeholders to meet customer needs, and maintaining precise data reporting.

THE JOB

• Report formatting and presenting of memoranda documentation of sales performance in the various channels as may be required periodically.
• Collate and summarize area/territory sales support reports for sales management.
• Oversee the management and administration of customer complaints on quality/trade term-related matters including communication and inter-departmental interface.
• Management – collation and update – of customer database.
• Provide the essential EDP/IT resource link between the Head office& field sales team.
• Provide periodic sales performance summary/ report, as may be required.
• Efficiently process customer orders, ensuring accuracy and timely fulfillment.
• Collaborate with the sales team to address any order-related inquiries or issues.

THE PERSON MUST

• Have an excellent verbal and written communication skill.
• Must be experienced in customer service, sales support, or operations
• Strong organizational and multitasking abilities.
• Proficiency in using Axapta, MS Dynamics 365 & CRM systems and other sales-related software.
• Analytical mindset with the ability to derive insights from data.

QUALIFICATION

• First Degree in a relevant discipline.
• Intermediate/Advanced Excel skills will be an added advantage.

EXPERIENCE

• 2 years of cognate experience in FMCG