Hotel Front Office Manager - Abuja
Only for registered members Abuja, Nigeria
1 month ago
Job summary
A Hotel Front Office Manager is responsible for supervising all front desk operations and ensuring a seamless guest experience from check-in to check-out.
Responsibilities
- Oversee front desk operations, including reservations, check-in/check-out, and guest services.
- Supervise, train, and schedule front office staff to ensure efficient and professional service.
- Resolve guest complaints and ensure prompt responses to inquiries and issues.
- Monitor room availability, occupancy rates, and revenue targets in coordination with the reservations and sales team.
- Ensure accurate billing, cashiering, and financial procedures at the front desk.
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
- Prepare and analyse front office reports and performance metrics.
Qualifications
- Degree or diploma in Hospitality Management or related field.
- Proven experience in front office or guest services, preferably in a supervisory role.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in hotel management software (e.g., OPERA, IDS).
- Strong problem-solving abilities and a guest-focused mindset.
Job description
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