Workshop Coordinator - Port Harcourt, Rivers State

Job summary

To oversee the end-to-end operations of the workshop by managing job allocation, workflow, and personnel. The role ensures efficiency, customer satisfaction, and achievement of business objectives while upholding safety, quality, and compliance standards.

Qualifications

• OND, HND, or B.Eng. in Automobile, Mechanical Engineering, Mechatronics, or related field.
• Trade Test (I, II, III), WAEC Technical Certificate, City & Guilds, or equivalent qualification in Automobile/Mechanical Engineering.
• Professional membership with NSE or relevant body is an advantage.

Responsibilities

• Allocate jobs to technicians based on skill level and ensure timely completion.
• Manage job flow, scheduling, and daily operations to optimize productivity.
• Liaise with the Parts Department to ensure accuracy and availability of required spare parts.
• Provide technical guidance, support, and oversight of job estimates to ensure profitability.
• Collaborate with the GM to update customers on job status and maintain communication until completion.
• Address customer complaints on repeat jobs, investigate root causes, and recommend corrective actions.
• Maintain records of repeat job queries and resolution processes.
• Review daily pending jobs and implement strategies to reduce ageing jobs.
• Support implementation of training and development initiatives for workshop staff.
• Promote continuous improvement practices (KAIZEN, ANZEN) within the workshop.
• Ensure compliance with work and safety rules, policies, and applicable standards.
• Contribute to workshop-related projects as assigned.

Workshop Risk Management

• Ensure strict compliance with health, safety, and environmental standards.
• Promote the effective use and maintenance of workshop tools and equipment.
• Implement 5S and KAIZEN practices for workplace organization and efficiency.
• Oversee housekeeping and compliance with waste disposal regulations.
• Conduct inspections to ensure compliance with company policies and legal requirements.

Job description