Service Delivery Manager - Lagos, Lagos State
1 month ago
Job summary
Coordinate the day-to-day management of project activities, timelines, and resources. Maintain project schedules, track progress, and update stakeholders on project milestones. Act as a liaison between team members, clients, and other stakeholders to ensure smooth project execution. Prepare and maintain project-related documentation, including status reports, meeting notes, and action item lists. Identify and monitor project risks and issues, escalating them to senior team members when necessary. Work closely with cross-functional teams to ensure all project tasks are completed on time and meet quality standards. Work with customer support to ensure customers are delighted with post implementation activities on all projects executed. Build and maintain strong client relationships to ensure customer satisfaction and retention.
Qualifications
- BSc Information Technology, Management
- Service Management
- Client relationship Management
- Project Management
- Team leadership, conflict resolution, effective communication, incident management
Job description
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