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  • Head, Managed Services - Lagos - Wragby Business Solutions & Technologies Limited

    Wragby Business Solutions & Technologies Limited
    Wragby Business Solutions & Technologies Limited Lagos

    2 months ago

    Description

    Job Role:
    Head, Managed Services


    Location:
    Lagos, Nigeria


    Industry:
    Technology


    Work Mode:
    Hybrid


    Job Summary:


    As the Head of Managed Services, you will lead Wragby's Managed Services business, shaping strategy, driving operational excellence, and delivering superior customer experiences across cloud, infrastructure, and cybersecurity operations.

    You'll own the P&L, design scalable service models, and inspire a high-performing team to deliver value at scale.


    This role is ideal for a transformational leader who thrives at the intersection of technology, service innovation, and business growth, with a passion for building proactive, data-driven managed services that empower enterprise clients to succeed.


    Key Responsibilities:

    • Define and execute the Managed Services strategy aligned with Wragby's digital transformation goals.
    • Lead end-to-end IT operations, service desk, infrastructure, cloud, and security services.
    • Ensure service excellence through ITIL-aligned processes and strict SLA/KPI adherence.
    • Build strong executive-level relationships to drive client satisfaction, retention, and expansion.
    • Drive automation, service improvement, and operational efficiency initiatives.
    • Own and manage the business unit P&L for profitability and sustainable growth.
    • Lead, mentor, and develop cross-functional teams for peak performance.
    • Collaborate with Sales, Product, and Solutions teams to design competitive service offerings.

    Requirements:

    • Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred).
    • 10+ years' experience in IT operations, service delivery, or managed services leadership.
    • Proven record in P&L management and scaling Managed Services operations.
    • Strong knowledge of ITIL, Cloud (Azure/AWS), Infrastructure, and Security.
    • Relevant certifications (ITIL Expert, PMP/PRINCE2, Azure Administrator, etc.).
    • Exceptional leadership, communication, and stakeholder management skills.
    • Strategic thinker with strong commercial and customer-centric orientation.

    Apply Now:
    Send your CV to using the job role as the subject.

    Application deadline: 24th October 2025

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