Internal Sales Representative - Oregun, Nigeria - Mantrac Nigeria Ltd

Mantrac Nigeria Ltd Oregun, Nigeria

1 week ago

, Full time

Summary of Responsibilities

Develop and rebuild relationship Customer Relationship Management - CRM with designated customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.

Main Functions

Inform customers by phone about any new dealer program.
Contact customers to present MANTRAC parts and services and answer all technical and commercial inquiries.
Participate in quotations preparation, terms of payment for his supervisor or manager's review and approval.
Present relevant technical publications as appropriate, to customers and explain benefits / advantages of CATERPILLAR genuine parts versus non genuine and MANTRAC services versus local mechanics.
Provide weekly pre-call plan and report his daily activities and refers any difficulties/challenges to supervisor for action.
Assist with the solution and resolution of customer complaints / problems with MANTRAC.
Report all lost sales of parts and service to supervisor / manager and to ensure such lost sales are appropriately entered into dealer system MANPRO.
Ensure there are no overdue debt on customers' parts and service account.
Keep good control of customer list and keep updating customer profiles and population in MANCRM, PTOS or any existing dealer marketing information system.
Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager.
Perform any other related duties as required by product support sales management.

Contacts:

Relevant Information

B.Sc in Engineering or equivalent. At least 2 years experience in thetelesales industry sales, marketing & technical experience. Good written and spoken English.
Interpersonal and communication skills. leadership skills and ability to take initiative. Good analytical and computer skills.
Having good selling skills is an advantage.