Entry-Level Customer Care Agent - Lagos, Nigeria - Outsource Company Nigeria

Description

ABOUT THE COMPANY

What We Offer
The Outsource Company is an innovative, technology-driven and world-class firm offering business process outsourcing and other Information Technology enabled services. We are licensed by the Nigeria Communications Commission (NCC)

JOB SUMMARY

One year experience in customer service or a related field.Excellent verbal and written communication skills.Strong problem-solving and decision-making abilities.Empathetic and customer-focused approach.Familiarity with MS Word, Excel, Power PowerPoint software/tools.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Applicant MUST reside around Surulere and its environs

RESPONSIBILITIES

We are looking for skilled and enthusiastic entry-levelcustomer Care Agents to join our dedicated team. As an Intermediate Customer Service Representative, you will play a crucial role in ensuring our customers receive outstanding support and assistance.You'll interact with customers via [phone/email/chat], addressing inquiries, resolving issues, and providing information about our products and services.Key ResponsibilitiesRespond to customer inquiries via [phone/email/chat] in a timely and professional manner.Identify and assess customer needs to provide appropriate solutions and assistance.Resolve customer issues and escalate complex problems to the appropriate department.Maintain accurate and detailed records of customer interactions and transactions.Collaborate with cross-functional teams to improve customer satisfaction and service efficiency.Stay informed about product updates, promotions, and company policies.

REQUIRED SKILLS

Written communication, Customer service, Answering telephones and call management, E-mail and internet, Customer support, CRM systems, Communication, Customer relations

REQUIRED EDUCATION

Bachelor's degree