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- Contact Delinquent Accounts: Initiate contact with customers who have
outstanding debts to remind them of their payment obligations, using a variety of
communication channels including phone calls, WhatsApp, emails, and letters. - Negotiate Payment Arrangements: Work with customers to establish payment
arrangements and schedules that are feasible and acceptable to both parties,
taking into consideration their financial circumstances and our client's policies. - Resolve Payment Disputes: Investigate and address any payment disputes or
discrepancies raised by customers, collaborating with internal departments
such as billing and customer service to resolve issues promptly and amicably. - Monitor Payment Progress: Track and monitor the progress of payment
arrangements and follow up with customers as necessary to ensure compliance
with agreed-upon terms and timelines. - Document Communications: Maintain accurate and detailed records of all
interactions with customers, including payment commitments, agreements, and
any relevant correspondence, in accordance with company policies and
regulatory requirements. - Escalate Unresolved Issues: Identify and escalate unresolved payment issues
or high-risk accounts to management for further action, including potential legal
or collection agency involvement, as appropriate. - Provide Regular Reporting: Prepare and present regular reports on the status of
accounts receivable, debt collection activities, and key performance indicators
to management, highlighting trends, challenges, and areas for improvement.
Requirements: - Proven experience in debt collection or accounts receivable management.
- Strong negotiation and communication skills, with the ability to handle difficult
conversations and resolve conflicts diplomatically. - Persistence, resilience, and a results-oriented mindset, with a demonstrated
ability to meet collection targets and deadlines. - Knowledge of UK debt collection laws, regulations, and best practices, with a
commitment to ethical and compliant debt collection practices. - Proficiency in using debt collection software, CRM systems, and Microsoft Office
applications for data management, reporting, and communication
Working Conditions: - This position may require occasional evening or weekend work to accommodate
client availability and meet collection targets. - Debt Collection Agents may need to handle challenging or sensitive situations
involving non-paying clients, requiring a high level of professionalism, empathy,
and discretion
Debt Collections Agent - Lagos, Nigeria - MIM Finance Company
Description
Responsibilities: