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Lead Logistics Manager - Lekki, Lagos State - FoodCourt (YC S22)

2 months ago
Description
Company Description
At FoodCourt, we're on a mission to make exceptional meals accessible to everyone, everywhere. Backed by Y Combinator, we've built a dynamic platform that combines innovative virtual kitchens, tech-driven solutions, and world-class operations. Our customer-first approach ensures every meal is crafted to perfection as we expand globally with a focus on hyper-localization and sustainability. Join us to experience how we're transforming the future of food, one meal at a time.
Role Description
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Oversee daily rider operations, route planning, and dispatch across multiple delivery zones.
● Ensure every delivery is fast, accurate, and customer-obsessed.
● Recruit, train, and mentor riders to uphold Foodcourt's culture, safety, and service standards.
● Design and execute rider KPIs, shift systems, and incentive programs to boost efficiency.
● Collaborate with Kitchen, Customer Service, and Tech teams to enhance order flow and reduce delay time.
● Track and report daily performance metrics — fulfillment rate, speed, cost, and CSAT.
● Identify process gaps and pioneer smart, scalable solutions to optimize delivery speed and cost.
Qualifications
B.Sc. in Logistics, Supply Chain Management, Business, or related field.
● 3–5 years of proven experience managing riders or last-mile delivery operations in foodtech, QSR, or e-commerce.
● Strong leadership, communication, and problem-solving abilities.
● Proficiency in logistics tools, tracking dashboards, or route optimization systems.
● A hands-on, analytical leader who thrives in fast-growth, high-pressure environments.
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