Yusuf Abdulrazak

A31 year old well trained IT Analyst End User Desk 
Support with over five years working experience on user 
Applicationssupport, Software installation and 
configuration, OS installation,Networksupport, ATM 
support, Helpdesk Monitoring, Escalation and closure , 
CCTV playbacks and backup and other related IT user 
supports.Possesses Higher National Diploma in 
Computerscience.

Network support,Network ports creation, repairs and maintenanceandNetwork troubeshooting. 
Monitoring and managing switches via PORTNOX. 
LAN repair and maintenance.
Hardware support, hardware troubleshooting and maintenance.
Deployment and upgrade of hardware systems. 
Software support, Software maintenance, Software instalation and configuration.
User support. Helping resolve user issues.
Monitoring the successful flow of data and information as well as the wellness of IT infrastructure for 
banking business.
Advising users on the necessary cause of action when appropriate.
IT support to First Bank branches within Katsina state. 
CCTV cameras payback and video sharing. 
ATM support,Mapping of ATMs for remote access, Escalatingmails for repairs beyond my dominion 
Patch deployment of ATMSand Joining ATMS to FBN domain.
Logging and closing of Service Level Agreement cals.

Higher National Diploma In 
Computer Science
Federal Polytechnic Bauchi
2014
ATDISTINCTION LEVEL
National Diploma In 
Computer Science 
Hassan Usman Katsina 
Polytechnic 
2010
At Upper Credit Level