WISE EKOR

10+ years of combined experience in helping organizations to enhance software and hardware systems, and resolve technical network and internet challenges for high performance. Outstanding people management skills that help to improve team effectiveness and performance to accomplish project goals. Excellent diagnostic and problem-solving skills, Excellent communication ability, Outstanding organizational and time-management skills In-depth understanding of diverse computer systems and networks

I.T Manager | Desimone Construction Limited, Accra                                                                     2014 – 2020

• Maintained high performance of computer systems and networks by installing and configuring hardware and software operating systems and applications.
• Updated and installed antivirus and software on computers, boosting their performance to enhance smooth operations daily.
• Enhanced easy workflow by promptly conducting electrical safety checks on computer equipment, including fixing software, hardware, and network challenges.
• Trained 4 staff on the basic usage of internet, network, software, and hardware systems every 2 months, increasing their performance.
• Prepared top-notch designs for network and software systems which guaranteed the achievement of projects’ expected results.
• Liaised with the Project Manager to discuss and adopt an advanced negotiation strategy to secure projects, thereby increasing revenue by 60%.

I.T Personnel (National Service) | Bansjan Enterprise, Accra                                                        2013 – 2014

• Oversaw the daily setting-up of computer peripherals, including backing up the internet, software, and network systems, ensuring uninterrupted operations. 
• Delivered status reports on the computer systems across 5 branches to the Management, while proposing effective and swift solutions to identified performance challenges.
• Maintained effective documentation and filing system that ensured data protection compliance and reduced time spent searching for information by 2 hours.

I.T Personnel | Millicom Ghana Limited (TIGO Ghana), Accra                                                     2008 – 2012

• Improved service delivery to 11 customers by providing and maintaining constant internet and network access during operations. 
• Conducted routine troubleshooting and repairs of all computers through constant verification of internet and network systems. Helped to identify and address system challenges ahead of time.
• Spearheaded the daily backing-up for all data, ensuring the maximum security and easy accessibility of data and other records to staff.
• Trained 6 staff on information technology during workshops, enhancing their IT capabilities.
• Ensure network backbones are put up at all times -with hubs and media
• Oversee the implementation of network security at the operational levels
• Preventative maintenance program for all equipment covered in your area of responsibility.
• Ensure software deployment is in accordance with specifications and related job descriptions and user rights

I.T Manager | Millian Tours, Accra                                                                                                 2003 – 2006

• Developed a customer-targeting system for onboarding about 4 new clients, which increased customer reach from 30-60% weekly.
• Maintained the high performance of the I.T infrastructure by supervising 4 team members to fix all faulty computers.
• Drafted work outline for I.T programs for staff and Management, pre-informing them of the schedules and timeframe of the programs.
• Trained over 5 staff frequently on the usage of Information Technology, thereby enhancing their knowledge and skills in I.T.

Certificate in Business Process Outsourcing | Ghana Telecom University College, Accra                                    2013               

Certificate in Oil & Gas Training in I.T | Management Development & Productivity Institute, Accra      2012

Bachelor of Science in I.T | University of Professional Studies, Accra                                                       2012

Computer System – Diploma                                                                                                                         2006 Computer Networking – Jazz Computer Training Institute.