Valentine Andrew

Dynamic career of over 18 years that reflects rich experience & year-on-year 
success in IT Infrastructure, System Admin. & Service Delivery across 
diverse industries, including Telecommunications and IT Services
Developed strategy, direction, and governance processes utilizing Information 
Technology Infrastructure Library (ITIL) practices; implemented those processes 
and simultaneously built the organization with alignment of business strategies, 
goals and objectives
Displayed excellence in managing complex network design, configuration, 
deployment, administration & troubleshooting complex security configuration 
Expertise in management of multiple technology service areas of IT Infrastructure 
outsourcing which enables the management of many complex business processes 
to seamlessly optimize and manage event driven processes
Highly skilled in performing daily, weekly, monthly maintenance back-ups /
restorative exercises, reviewing server logs for potential issues, as well as by 
ensuring that anti-virus software and security patches are routinely updated
Capabilities in installing, configuring and administering hardware devices in multiplatform environments for ensuring optimum network configuration and 
maintenance activities for meeting the set quality of service targets
Executed end-to-end projects including scheduling & negotiation with clients as per 
SLAs and balancing work distribution to meet deliverables 
Established & maintained clear communication with business sponsors, 
stakeholders & IT Teams on IT plans, policies status & risk controls
People Manager: led large multi-cultural & cross-functional teams using interactive 
and motivational leadership

MSc, Information and computer security, University of Liverpool.