Uzoma Emmanuel
Technology / Internet
Services offered
Microsoft Technical Support Engineer, I provide comprehensive technical assistance for Microsoft products, specializing in Windows operating systems, Office applications, and related software. My expertise includes troubleshooting customer problems through various channels such as phone, email, and chat. I possess advanced skills in diagnosing and resolving complex hardware and software issues, as well as installing, configuring, and maintaining computer systems and networks. I actively monitor system performance to identify and troubleshoot potential problems. Additionally, I collaborate with cross-functional teams and fellow engineers to efficiently resolve customer cases. My proficiency extends to using remote desktop connections, email, and chat applications to deliver immediate support. applications, USSD transactions, and internet banking.
Experience
A highly skilled and experienced technical support engineer with over 4 years of expertise in supporting hardware and software systems. Proficient in Windows and Mac operating systems, with extensive troubleshooting knowledge in OneDrive, SharePoint, and Office 365 applications. Experienced in account management, Office 365 services, Azure cloud services, and Artificial Intelligence technologies. I am seeking a challenging position in a dynamic organization where I can leverage my technical expertise and strong customer service skills to enhance user experience, contribute to organizational growth, and deliver innovative solutions
Education
I hold a degree in Civil Engineering with a focus on hydraulic structures, highway construction, and bridge design. My studies emphasized safety management, project management, and the use of design tools like ArchiCAD, AutoCAD, Orion, and MATLAB. I also gained practical experience in construction planning and contract management through various academic projects.
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