Udoka Anyabolu

I am a broad range IT professional with sound knowledge of Azure Cloud Technologies, many years of IT support experience, a computer hardware and software infrastructure expert with superb networking skills.
I am hardworking, passionate and resilient with strong organizational skills, eager to secure Azure Cloud 
Solutions Architect position and ready to help team achieve company goals.

1. Enterprise IT Support                                                Dec 2016 - DATE
   Sterling Bank Plc, Nigeria.
   Key Responsibilities
   . Supervise all cloud operations and IT support activities within the branches under my purview.  
   . Manage IT service desk and support more than 40 users around the clock every day.
   . Maintain seamless network connectivity between HQ and upcountry branches.
   . Provide desktop support to users and closing the tickets within defined SLA.
   . Support remote users through remote operating tools like Microsoft Teams, Beyond Trust app.
   . Configure and troubleshoot Mail-for-Exchange to users on mobiles systems.
   . Install and maintain file servers and print servers.
   . Troubleshoot system Hardware and Software.
2. IT Support Engineer                                                  Apr 2014 - Nov 2016
   Post Primary School Service Commission, Awka, Nigeria.
   Key Responsibilities
   . Manage public school computer center situated in the schools under my coverage.
   . Maintain network connectivity between the school computer centers and database server.
   . Download software updates and maintain hardware to its optimal functional capability. 
   . Assist students/staff members in troubleshooting technical issues involved with IT equipment.
   . Plan lessons and practical activities that ensure students' acquisition advanced computer skills.
   . Make sure the computer laboratory is conducive for learning always.
   . Provide appropriate learning and reference materials to students that is up to date.
   . Evaluate, grade projects/examinations and track student progress.
3. IT Support Engineer                                                   Jan 2008 - Dec 2013
   Anambra Motor Manufacturing Company, Enugu, Nigeria.
   Key Responsibilities
   . Provide professional IT support to users.
   . Assist users with the operation and repair of IT equipment in the company.
   . Provide technical assistance to clients by installing, configuring and upgrading their systems.
   . Maintain company networks and ensure smooth performance of computer systems.
   . Train users on new applications to acquaint them with operational procedures.
   . Replace/upgrade existing IT infrastructure such as printers, scanners, copiers etc.
   . Collaborate with other tech specialists in improvement of service delivery.

• Bachelor of Engineering
  (Electronics and Computer Engineering)
  Federal University of Technology, Owerri, Imo state, Nigeria.