Temitope Orisabiyi

Product Manager with proven and diverse experience spanning more than 3 years. Reputable for an impressive track record of driving results and exceeding expectations.

Able to perform market research, analyse consumer needs, and identify critical trends to create effective product roadmaps that guarantee customer needs are met and business objectives are achieved.

Product Operations Specialist

Aug 2021 - Jun 2023 · Lagos, Nigeria

-Created an internal knowledge base to simplify employee onboarding and reduce administrative tasks.

-Collaborated with cross-functional teams to identify solutions and conducted in-depth research on customer issues, resulting in fewer customer complaints.

-Identified and resolved issues, streamlining workflows and increasing productivity.

-Resolved customer service issues promptly and satisfactorily, resulting in high levels of customer satisfaction.

Project Manager

DiamondScripts Jun 2020 - Jul 2021 Ikeja, Lagos.

-Managed project schedules for five or more simultaneous projects, ensuring on-time delivery and increased customer satisfaction.

-Conducted assessments of seven or more mobile applications, identifying and reporting software bugs or glitches prior to deployment into production, resulting in improved application quality.

-Documented and evaluated test results for mobile applications, providing comprehensive feedback to the development team, resulting in a 30% reduction in post-deployment issues.

Customer Suport SpecialistCustomer Suport Specialist

Snapp Delivery Jan 2020 - Jun 2020 · Ikeja, Lagos State

- Responded to customer inquiries regarding policies and procedures in a friendly and knowledgeable manner, ensuring high levels of customer satisfaction.

- Conducted thorough investigations to address and resolve customer concerns pertaining to order inquiries and delivery tracking, resulting in faster resolution times.

- Built positive relationships with customers by delivering prompt and proficient service across all their requirements, resulting in increased customer retention.

- Managed customer inquiries, payments, and service requests seamlessly, ensuring high levels of accuracy in order processing.

Covenant University, Bachelor's degree, Marketing, Sep 2015- july 2019.

Grade: Second Class Upper