Tariq Bello

Tariq is a Business Analyst and Project Manager with over 3 years of experience providing complex analytical skills and business support. Passionate about improving business processes and delivering products that adds value and aligns with the business strategic goals.
He has managed the analysis and implementation of projects and products across the financial service industry, especially in the areas of digital transformation and financial inclusion, partnering with both local and international organization.

Demonstrated skills as being an effective Team member ensuring that goals are met within set time frames and ensuring growth towards the advancement of the company's objectives and values.
He has provided extensive advice and support on business issues ranging from business stagnation, process inefficiency, vision and value mismatch, strategy redefinition to customer acquisition and retention.

Being able to build strong, sustainable relationships with internal and external individuals. Perform effectively under high-pressure situations and maintain the highest ethical standards.
He is a performance-driven and result- oriented professional with demonstrated history in successfully delivering Projects in Information Technology and Banking domain.

Tangerine Africa                                                                   

Project Manager                                                                                                                  April 2022 – Till Date

• Manage the definition, planning and design of enterprise solutions and explore alternatives.
• Manages cross-functional teams involving business units, external customers, IT, PMs, developers to deliver business solutions. Functions include requirement analysis, design analysis, performance measurement using standardized tools, stakeholder [internal & external] management.
• Business requirements gathering and objectives documentation. 
• Support new technology implementation and provision of support with technical issues.
• Produce reports.

Technology stack used include Microsoft: MS SharePoint, MS Teams, MS Office, MS Visio, Smart Task

Fidelity Bank Plc Nigeria                                                                   

Project Management Consultant                                                                            September 2021 – April 2022

• Manage multiple bespoke solution projects [Symantec ATM lockdown project, Network Packet Broker Project] for the banks cyber security team improving and strengthening the banks network security system significantly.
• Delivered the Fire-Wall Analyser Solution project. Improving and establishing concrete security for the banks Fire wall system.
• Manage multiple Proof of Concept/Value (POC/POV) to identify, test and select product/services that aligns with the strategic goals and requirements of the business unit.
• Manage the SWIFT global payments innovation initiative project.
• Manage the definition, planning and design of enterprise solutions and explore alternatives.
• Manages cross-functional teams involving business units, external customers, IT, PMs, developers, and QAs to deliver business solutions.  Functions include requirement analysis, design analysis, performance measurement using standardized tools, stakeholder [internal & external] management, change management.
• Design and document as-is and to-be architectures for new and existing solutions.
• Conduct and facilitate solution design sessions, user acceptance tests, carried out change management activities.
• Business requirements gathering and objectives documentation.
• Support new technology implementation and provision of support with technical issues.
• Produce reports.

Technology stack used include Microsoft: MS SharePoint, MS Teams, MS Office, MS Visio

First Bank Nigeria Ltd                                                                   

Project Management Consultant                                                                           February 2020 – August 2021

• Delivered multiple bespoke solution [TrendMicro Security tool] for the banks information security team improving and strengthening the banks network security system by over 80%. Other solutions deployed to enforce the network security include DLP solution (Data loss prevention solution), NVS solution (Network visibility solution). 
• Delivered the entrust upgrade of multiple banking applications. Improving and establishing a more secured web service for banking application systems.
• Delivered multiple enhancements to enforce regulatory policies communicated by Central Bank of Nigeria and generating revenue for the bank. Improving and establishing organized processes to facilitate policy compliance
• Delivered multiple enhancements on core banking solutions and other solutions for various teams. Improving and establishing automation of various processes by over 70%. Some of the core banking solutions and other banking solutions are Finacle, E-Business Suite, PCS, Kimono, First mobile, First Direct, APM tool.
• Delivered multiple enhancements on solutions for various subsidiaries. Improving and establishing centralization for numerous infrastructures of individual subsidiaries. One of such solutions is the SWIFT (Society of Worldwide Interbank Financial Telecommunication) system centralization.
• Manage the definition, planning and design of enterprise solutions and explore alternatives.
• Manages cross-functional teams involving business units, external customers, IT, PMs, developers, and QAs to deliver business solutions.  Functions include requirement analysis, design analysis, performance measurement using standardized tools, stakeholder [internal & external] management, change management and post implementation support.
• Design and document as-is and to-be architectures for new and existing solutions.
• Conduct and facilitate solution design sessions, user acceptance tests, carried out change management activities and provided post deployment support.
• Business requirements gathering and objectives documentation
• Support new technology implementation
• Provide assistance with technical issues
• Produce reports.

Technology stack used include Microsoft: MS SharePoint, MS Teams, Azure DevOps, MS Visio.

Jumia 

Customer Relation Officer                                                                                     July 2019 – February 2020

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management.
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.
• Facilitating transactional and product dispute resolution.
• Track and follow-up of all customer requests in a timely manner. 
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks Identify and assess customers’ needs to achieve satisfaction. 
• Online marketing of products and processing of customers’ orders. 
• Successfully providing multiple resolutions to transactional disputes and fraud mitigation. 
• Responded to support requests from end users and walked individuals through basic troubleshooting tasks.
• Collaborate with resolution team and third-party escalations when additional support is needed.
• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
• Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Technology stack used include Microsoft: MS SharePoint, Sales Force, MS Teams, OMS, Package Tracker MS Office, MS Visio

United Bank for Africa                                                                                                  January 2019 – July 2019

Digital Banking Operations /Product Marketer               

• Providing ITIL based support service and incident management. 
• Performing root cause analysis for all critical incidents, planning and implementing smart solutions which fix the incident permanently.
• Monitoring performance and managing parameters and providing fast responses to front-end users.
• Analysing trends, determining focus area and developing proactive approaches to Incidents Management.
• Successfully providing multiple resolutions to transactional disputes and fraud mitigation. 
• Maintaining and setup of all digital related banking platforms for users. 
• Providing support to customers and facilitating resolution of issues related to digital banking products.
• Facilitating transactional dispute resolution. 
• Identify new trends in digital marketing by evaluating customers’ requirements in relation to banking services

Technology stack used include Microsoft: MS SharePoint, MS Teams, MS Office, MS Visio

OTHER EXPERIENCE 

NYSC                                                                                                                    January 2018 –December 2018

Assistant Administrative Officer/ ICT Instructor 

• Used Microsoft office to compose, edit and summarize data from sources to create detailed documents, reports, and presentations.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.
• Motivated over 30 students to maximize usage of Microsoft.
• Arranging platforms for presentations, meeting with prospects and closing business deals.
• Prepared reports by collecting, analyzing, and summarizing information.
• Contributed to the team’s effort by accomplishing related results as needed.   

Technology stack used include Microsoft: MS SharePoint, MS Teams, MS Office, MS Visio

EDUCATION 

Bachelor of Science in Computer Science        |  ESTAM University Benin Republic   |                             2017 

Project Management Essentials Certified       |   Management and Strategy Institute    |                           2020

TRAINING & CERTIFICATIONS 

• Management and Strategy Institute - Project Management Essentials Certified.   
• Management and Strategy Institute – Lean Six Sigma White Belt Certified.
• CertiProf- Scrum Foundation Professional Certified.
• Jobberman – Soft Skill Certified.
• Thomson Reuters – Anti-Money Laundering (AML-Africa & Global)