About Taofik Ismail:
Dynamic and customer-focused IT professional offering extensive expertise in delivering top-notch support, resolving system and network issues, and maximizing the efficiency of computer systems. Highly proficient in installing and configuring cutting-edge hardware and software, meticulously monitoring and maintaining robust networks, and providing exceptional user assistance. Skilled in facilitating seamless roll-outs of new applications, setting up user accounts with precision, and swiftly resolving password-related challenges. Dedicated and ready to design an accelerated career path and contribute to the success of the company's projects.
Experience
IT Support Specialist, Aeolus Logistics Company
Oct 2021 – present | Remote
Aeolus Logistics is an innovative startup poised to revolutionize the haulage industry by offering a platform for efficient and convenient logistics solutions.
- Implemented robust IT systems and services, resulting in a significant improvement in operational efficiency of 30%.
- Successfully managed and delivered complex projects within tight deadlines, ensuring 100% on-time project completion.
- Collaborated with cross-functional teams, fostering effective communication and coordination to achieve project goals.
- Identified and mitigated potential risks and issues, maintaining a flawless track record of project success.
IT Manager, Busy Bes Cyber Cafe
Sep 2018 – Apr 2021 | Makurdi, Nigeria
With a commitment to customer satisfaction and continuous innovation, Busy Bees has earned a reputation as a top destination for a seamless and enjoyable digital experience.
- Implemented cutting-edge technologies to enhance operational efficiency and the customer experience.
- Successfully integrated new software and hardware, resulting in an improvement in overall system performance.
- Introduced a customer loyalty program, increasing customer retention.
- Proactively identified and resolved hardware and software issues, minimizing downtime by 30%.
Education
Master of Science: Information Technology, Eastern Mediterranean University
Sep 2021 – Feb 2023 | Famagusta, Cyprus
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