Taofik Ismail

Dynamic and customer-focused IT professional offering extensive expertise in delivering top-notch support, resolving system and network issues, and maximizing the efficiency of computer systems. Highly proficient in installing and configuring cutting-edge hardware and software, meticulously monitoring and maintaining robust networks, and providing exceptional user assistance. Skilled in facilitating seamless roll-outs of new applications, setting up user accounts with precision, and swiftly resolving password-related challenges. Dedicated and ready to design an accelerated career path and contribute to the success of the company's projects.

IT Support Specialist, Aeolus Logistics Company

Oct 2021 – present | Remote

Aeolus Logistics is an innovative startup poised to revolutionize the haulage industry by offering a platform for efficient and convenient logistics solutions.

• Implemented robust IT systems and services, resulting in a significant improvement in operational efficiency of 30%.
• Successfully managed and delivered complex projects within tight deadlines, ensuring 100% on-time project completion.
• Collaborated with cross-functional teams, fostering effective communication and coordination to achieve project goals.
• Identified and mitigated potential risks and issues, maintaining a flawless track record of project success.

IT Manager, Busy Bes Cyber Cafe

Sep 2018 – Apr 2021 | Makurdi, Nigeria

With a commitment to customer satisfaction and continuous innovation, Busy Bees has earned a reputation as a top destination for a seamless and enjoyable digital experience.

• Implemented cutting-edge technologies to enhance operational efficiency and the customer experience.
• Successfully integrated new software and hardware, resulting in an improvement in overall system performance.
• Introduced a customer loyalty program, increasing customer retention.
• Proactively identified and resolved hardware and software issues, minimizing downtime by 30%.

Master of Science: Information Technology, Eastern Mediterranean University

Sep 2021 – Feb 2023 | Famagusta, Cyprus