Sylvia Adaobi

Project Support and Customer Success Specialist with a Master’s degree in Project Management and over 10 years of professional experience supporting project delivery, coordinating cross-functional teams, and managing customer relationships. Proven ability to support project managers with scheduling, documentation, reporting, risk tracking, and stakeholder communication.

Experienced in customer success management, client onboarding, issue resolution, and service delivery, ensuring high customer satisfaction and retention. Strong background in tracking project milestones, maintaining project records, preparing status reports, and ensuring compliance with project requirements.

Skilled in CRM systems, project coordination tools, Microsoft Office Suite, documentation management, and process improvement. Detail-oriented, highly organized, and capable of managing multiple priorities in fast-paced environments. Committed to supporting successful project outcomes and delivering consistent, high-quality customer experiences.

Project Support and Customer Success Specialist with a Master’s degree in Project Management and over 10 years of experience supporting project delivery, coordinating cross-functional teams, and managing customer relationships. Experienced in project documentation, scheduling, reporting, stakeholder communication, and customer success operations. Strong ability to support project managers and ensure timely, high-quality project outcomes while maintaining high customer satisfaction.

Professional Experience

Project Support & Customer Success Specialist
Benyhomes Limited — Lagos, Nigeria
2016 – 2025

Supported project managers in planning, scheduling, and monitoring real estate and construction projects.

Coordinated cross-functional teams, vendors, and stakeholders to ensure smooth project execution.

Managed project documentation, progress reports, and compliance records.

Served as a primary point of contact for clients, ensuring effective communication and issue resolution.

Managed customer onboarding, inquiries, follow-ups, and after-sales support to improve customer satisfaction and retention.

Tracked project milestones, risks, and deliverables, escalating issues when necessary.

Utilized CRM and project management tools to maintain accurate customer and project records.

Key Skills

Project Support & Coordination

Customer Success Management

Stakeholder Communication

Project Documentation & Reporting

Client Relationship Management

Risk & Issue Tracking

CRM & Project Management Tools

Microsoft Office Suite

Master of Science (MSc) in Project Management
Rome Business School — Lagos, Nigeria
2024 – 2025

Bachelor’s Degree - Business Administration
Tansian University — Nigeria
2017-2022