
Sybil Olawale
Customer Service / Support
About Sybil Olawale:
Customer service professional with practical experience leading teams and dealing directly with customers in busy work
environments. Has worked in hospitality and financial services, handling daily operations, customer concerns, and team supervision.
Known for staying calm under pressure, communicating clearly, and making sure customers leave satisfied. Reliable, people focused,
and comfortable taking responsibility.
Experience
Coffeycrown Healthcare Services
October 2023 – November 2024
International Business Manager (Remote) | Ontario, Canada
Coordinated international business activities and clientrelationships across differentregions
Managed communication with partners, clients, and service providers
Supported business operationsincluding on-boarding, documentation, and follow up
Prepared daily and periodic operationalreportsfor management review
Ensured service delivery met agreed standards and timelines
Worked closely with internal teamsto support growth and operational efficiency.
Genesis Deluxe Cinemas
September 2022 – September 2023
Team Lead | Abuja, Nigeria
Supervised front-line staffto ensure smooth daily operations and consistent customerservice
Oversaw ticketing, concessions, and guestservices during busy and regularshifts
Handled customer complaints calmly and ensured issues were resolved promptly
Prepared daily operational and service reportsfor management review
Trained new staff on customerservice standards,safety, and work procedures
Monitored staff attendance, performance, and conduct on a daily basis.
Brass & Books Financial Services
June 2020 – January 2022
Customer Service Manager | Yenagoa, Bayelsa State
Provided face to face English tutoring in home and small classroomsettings.
Taught phonics, basic grammar, vocabulary development, and sentence construction.
Adapted lessonsto match individual learning pace andneeds.
Encouraged active participation through games,storytelling, and guided conversation.
Communicatedprogress clearly and professionally
Education
Higher National Diploma (HND) Civil Engineering
2013 - 2018
Kenule Beeson Saro-Wiwa Polytechnic, Bori, Rivers State (Formerly known as Rivers State Polytechnic, Bori)
CGPA: 3.01/4
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