Sybil Olawale

Customer service professional with practical experience leading teams and dealing directly with customers in busy work

environments. Has worked in hospitality and financial services, handling daily operations, customer concerns, and team supervision.

Known for staying calm under pressure, communicating clearly, and making sure customers leave satisfied. Reliable, people focused,

and comfortable taking responsibility.

Coffeycrown Healthcare Services

October 2023 – November 2024

International Business Manager (Remote) | Ontario, Canada

 Coordinated international business activities and clientrelationships across differentregions

 Managed communication with partners, clients, and service providers

 Supported business operationsincluding on-boarding, documentation, and follow up

 Prepared daily and periodic operationalreportsfor management review

 Ensured service delivery met agreed standards and timelines

 Worked closely with internal teamsto support growth and operational efficiency.

Genesis Deluxe Cinemas

September 2022 – September 2023

Team Lead | Abuja, Nigeria

 Supervised front-line staffto ensure smooth daily operations and consistent customerservice

 Oversaw ticketing, concessions, and guestservices during busy and regularshifts

 Handled customer complaints calmly and ensured issues were resolved promptly

 Prepared daily operational and service reportsfor management review

 Trained new staff on customerservice standards,safety, and work procedures

 Monitored staff attendance, performance, and conduct on a daily basis.

Brass & Books Financial Services

June 2020 – January 2022

Customer Service Manager | Yenagoa, Bayelsa State

 Provided face to face English tutoring in home and small classroomsettings.

 Taught phonics, basic grammar, vocabulary development, and sentence construction.

 Adapted lessonsto match individual learning pace andneeds.

 Encouraged active participation through games,storytelling, and guided conversation.

 Communicatedprogress clearly and professionally

Higher National Diploma (HND) Civil Engineering

2013 - 2018

Kenule Beeson Saro-Wiwa Polytechnic, Bori, Rivers State (Formerly known as Rivers State Polytechnic, Bori)

CGPA: 3.01/4