Siji Ayantoye

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty. 
 

WORK EXPERIENCE

Customer Services Representative Oct 2020 - Present
Dorlton Bathrooms & Watertech Limited • Lagos, Nigeria

• Recommending products to  customers, thoroughly explaining details.
   
• Answering customer telephone calls promptly to avoid on-hold wait times.
   
• Recording account information to open new customer accounts.
   
• Responding to customer requests for products, services, and company information.
   
• Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
   
• Entering orders into company computer database system.
   
• Facilitating customer orders and completed accurate to meet aggressive deadlines.
   
• Developing and updated databases to handle customer data. 

Social Media Assistant Jan 2019 – Nov 2020
Dorlton Bathrooms & Watertech Limited • Lagos, Nigeria
 
 

• Identified opportunities and scheduled daily posts promoting company brand, events, and special offers.
   
• Maintained company's online social presence and created branded communications for social media campaigns.
   
• Created engaging content to keep social media channels updated and on brand.
   
• Increased customer engagement through social media.
   
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Post Graduate Diploma in Social Works Feb 2021 - Dec 2021
University of Ibadan

Bachelor of Arts in Linguistics  Oct 2013 - Sep 2017
University of Ilorin