Shittu Zainab

1.  am an ambitious banking and customer service executive extensively trained in fraud awareness and regulatory compliance who demonstrates initiative and confidentiality with information, every assignment is approached with focus, precision and with dedicated commitment.

With three years experience as a dedicated Customer service personnel in daily banking operations. Customer service expert resolving account discrepancies, completing highly sensitive forms and running account opening and closure and use of my educational background to carry out any assigned task dutifully and competently in order to achieve organizational goals.

As an HR professional, I enjoy being able to help people fulfill their potential by hiring the right people and then helping them thrive in their jobs. HR allows me to express my personality every day. I love the day-to-day tasks we engage in and helping to solve the problems that may arise.

OPERATIONS STAFF
M& M MICROFINANCE BANK | ABUJA, NIGERIA
JAN 2020 - PRESENT
▪ Communicated with Branch Operations Manager to inform of quality control
checks and findings.
▪ Developed and implemented strategies for top-tier customer service.
▪ Conducted cash and key audits for controls and compliance.
▪ Assisted with daily cash and cash deposits
▪ Complied with established internal controls and policies.
SECRETARY
YEZAD INVESTMENT LTD | ABUJA, NIGERIA
JAN 2019 - DEC 2019
▪ Responded to emails and other correspondence to facilitate communication and
enhance business processes.
▪ Updated spreadsheets and created presentations to support executives and
boost team productivity.
▪ Handled scheduling for executive's calendar and prepared meeting agenda and
materials.
▪ Documented and distributed meeting notes to identify, analyze and improve
workflows.
▪ Implemented new data management system, expediting data retrieval by 80%.

MBA Human resources management.

Ahmadu Bello university Zaria.

In view.

B.SC. French language and communication.

African university of technology and management, Benin Republic.

2018.