Rashed Masood

SHAIKH RASHEED MASOOD ( MBA-IT ) Project Completed in ( India, UK, USA , Nigeria, Coste D’Ivory )

Head – Group  IT Infrastructure- Rosemary Industries Ltd.( Nigeria).
22+ years’ rich experience in delivering optimal results & business value in high-growth environments in the areas IT Management and Systems Administration in the IT Pharma, Lifescience, CRO, Support Service, NDT and Mining.
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Profile : 
• Lead IT Innfrastructure and strategic planning for the Information Technology for entire Royal group companies in Africa region including fostering innovation, planning projects, organizing, negotiating the allocation of resources and Harmonisation of Information Technology. 
Guidelines:
• ISO  Standard 27001, 17025, 45001, 14001. GLP, OECD, USFDA. GDPR

Acquisition & Deployment 
• Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems Robotics.
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

Operational Management 
• Manage and deployment, monitoring, maintenance,  upgrade, and support of all IT systems Instrumentations, Drones, Robotics, Instruments,including servers,Systems, operating systems, hardware, software, and peripherals.
• Oversee provision of end-user services, including help desk and technical support services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Practice asset management for IT hardware, software, and equipment.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

Core Competencies
 I.T. Resource Management  System Administration  MIS  Liaison/Coordination  Technical Support  Requirement Analysis  Customer Support  De-Bugging/Troubleshooting  Quality Management  Team Management  Data Backup/Recovery  Performance Optimization  Training & Development  Reporting/Documentation  Network & Security Concepts  Analytical Skills
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PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

HEAD IT- Internatioanl Inspection Centre Co. W.L. L. ( Kuwait) since March 2019 to August 2021.
• Lead operational and strategic planning for the Information Technology and Documentation Department, including fostering innovation, planning projects, organizing, negotiating the allocation of resources and Harmonisation of Information Technology.
• Manage and deployment, monitoring, maintenance,  upgrade, and support of all IT systems Instrumentations, Drones, Robotics, Instruments,including servers,Systems, operating systems, hardware, software, and peripherals.
• Oversee provision of end-user services, including help desk and technical support services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Practice asset management for IT hardware, software, and equipment.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

Manager IT, JAI RESEARCH FOUNDATION, since Aug 2006 to Feb 2019. ( 13 Year )

• Accomplish responsibility of defining IT policies and internal IT operations for the entire setup across the Globe
• Pioneer in alignment with overall direction of corporate IT architecture and vision
• Gear the activities for Opex and Capex budgeting for the technology setup
• Extend support to expansion of the facilities in multiple locations by managing the installation & implementations
• Adroitly implement business continuity plans, establish a disaster recovery system and systems documentation, implement systems and processes to handle escalation management - SLA finalization & administration; provide consultative support; drive compliance and audits
• Deftly handle end user technology services - standard workstation management; messaging & domain - Mail server, AD & domains, instant messaging; transparent services - Gateways, DNS, DHCP
• Drive the efforts for researching, evaluating and implementing new technologies
• Instrumental in handling maintenance of mail server (internal external), file server, antivirus server, thin client server; user creation, security, firewall/router maintenance, wireless networking and securities.
• Dexterously manage Finace, HR online payroll, leave management system. 
• Mobile Device Management data security system, backup, policies, SOP.
• IQ, OQ, PQ, hardware validation, audit for GLP
• Organize various training sessions for the team to enhance their performance
Data Security 
• Successfully implemented Data Lose protection (DLP) across the Global Units.
• Creating policies for Data loss prevention by using Intel End Point Protection (EPP).
• Prevent Data loss by using external Firewall to protect data from internet sharing and uploading.
• GDPR compliance for Data protection.
• Documentation and reporting.

Key Achievements

• Actively participated in Cultural,Team Building, Global Intigration, Leadersship Activities.
• Successfully Patent around 20 Plus Inhouse Software. 
• Reamarkable achievement to design and develop IT System of JRF from start to a standard level.
• Successfully bagged the opportunity of visiting UK for harmonization of IT systems for JRF Global.
• Proactively contributed in establishing IT setup for JRF Global (UK and USA ).
• Credited for efficiently working for data security systems and implementation of IT policies.
• Awarded for dedication of work and providing all time supports.

System Administrator, HARMAN FINOCHEM LIMITED, Nov 2003 to Aug 2006 (3 Years)

• Shouldered the responsibility of planning, directing and monitoring the activities and operations of the IT department, administering the IT budget,  staff and physical facilities of the department
• Key player in developing information technology strategies in support of the company’s mission and core objectives
• Structured an annual business plan and operating budget for the department and monitored the implementation of these to ensure that the financial targets were met
• Pivotal in negotiating SLAs with internal & external customers and service providers and monitoring service delivery SLA performance
• Devised effective strategies for right-sizing the team and the management, mentoring and career development of all IT staff
• Closely monitored all the systems on a regular basis, looked for breakdown, if any, and resolved the issues at the earliest
• Diligently managed domains, groups and users and established trust, domain synchronization, security profiles and policies
• Furnished technical support for analyzing and resolving service requests viz. developing application and unit, integration and system testing

Key Achievements
• Strategically aligned IT solutions with business objective, led selection of appropriate technology and vendor products
• Raised systems and operations to peak performance levels through creative, hands-on leadership

Customer Support Engineer, BRISK ELECTRONICS LTD., Aug 2000 to Nov 2003 ( 3 Years )
Team ( 48 )
• Donned the responsibility of network troubleshooting & solution providing
• Selected and deputed to
o IPCA LABORATORIES LIMITED as a Residence Engineer (Aug 2000 to Nov 2003)
o GLAINMARK LAB LTD., GOA as a Residence Engineer (Feb 2002 to Aug 2002)
• Drawn up plans for handling switches, hubs, cabling punching, crimping, modems, printers
• Facilitated installation and troubleshooting in Windows 95, 98, 2000, NT; Office 97, 2000, XP, Netscape, Outlook
• Systematized accounts and material handling of all locations
• Efficiently managed call logs, vulnerability watch, antivirus updates, server log check, root cause analysis & data backup while writing scripts to enable automatic backup; conducting network audit & site inspections
• Accountable for providing technical support in high-volume, 24x7 environment & coordinating technical issues involving network, hardware, and operating systems

Key Achievements
• Recognized as a hands-on, proactive professional who can rapidly identify problems, formulate tactical plans, initiate change and implement effective programs in challenging and diverse environments
• Introduced the concept of MIS reporting to update the management on a regular basis

EDUCATIONAL CREDENTIALS

Digital Marketing- ( Google Certified )
Artifecial Intellegance Administrator ( AI- Admin )

MBA –IT 
National Institute of Business Management

B. Sc. (IT)
Vinayaka Missions University, Tamilnadu

Diploma in Computer Hardware Engineering
Unicom Computers, Hyderabad

Microsoft Certifications
• Microsoft Certified Professional (MCP), 2003
• Microsoft Certified Systems Administrator (MCSA), 2003
• Microsoft Certified Systems Administrator (MCSA), Messaging, 2003
• Microsoft Certified Systems Engineer (MCSE), 2000

VMWARE 
• VMware Certified Associate – Data Center Virtualization (VCA-DCV).

Date of Birth:  Feb 19th 1976
Languages Known: English, Hindi, Marathi, Urdu, Arabic and Gujarati
Passport: Valid Passport
References: Available on Request

Audit Knowledge

1) US-FDA ( US )
2) TGA ( Australia )
3) EPA ( US )
4) MHRA (UK)
5) OECD
6) GDPR Compliance 
7) ISO ( 27001, 17025 )
Internal and Externals audites for IT Security and data management.

Seminar and Workshops
• Attended 2 days GXP  FDA workshop at Jai Research Foundation  July 2016
• Attended 1 Day GDPR workshop at Mumbai by Punit Bhasin ( Cyberjury ) 09- June 2018.
• Attended 2 Days CSV Workshop  Managed by Compliance at Ahmedabad 23-24 Aug 2018.

ANNEXURE – ‘A’

PROJECTS HANDLED

Project Harmonization of IT systems for JRF Global
Environment Windows 2000 Server, Windows 2003 Server, 2008 Server, IBM ServerX226, HCL Infinity 2700, IBM X3650 M3, M4 HPML11X , HPLC, LC MS Etc Instrumensts. 
Workstation OS Windows 95, 98, 2000, XP,Windows7, NT Workstation, MS Office: 2000, XP, 2003
Virtual Server VMWRE: 5.1, Vcenter Server and windows Hyper V
Mail Server M-Daemon Mail Server. Postmaster (IQUINOX) Mail Server, MS Exchange 2003
Firewall & UTM Junipar, Fortigate
Role Head IT (Global)

Project Handling 3 locations for Harman Finochem Limited - Chikalthana Aurangabad Unit, Shendra Aurangabad Unit, Mumbai H.O. 
Environment Windows 2003 Server, Windows2000, NT Server, IBM Servers, 80 plus PCs, Windows 98, 2000, NT, XP, 2003
Role System Engineer

Project Handling 5 locations for Ipca Laboratories Ltd. 
Environment 2 IBM, Novell/Linux/NT/Oracle Servers, Linux Mail server, Linux File server, 500 plus PCs with Win 95/98/2000/XP, Office 97/2000/XP, StarOffice
Role System Support Engineer

Project Handling 2 locations for Glenmark laboratories Ltd. - GOA Unit , Mumbai H.O. 
Environment Linux Mail server, 200 plus PCs with Win 95/98/2000, Office 97/2000, Printers: 30 plus Deskjet, Dot Matrix. LaserJet
Role Customer Support Engineer

Project Indian Customs EDI System at Air Cargo Complex, Sahar Mumbai
Environment 300 plus PCs with Win95/98/Me Office 97/2000, Windows NT server for intranet, Printers : Printonix Line printers, HP LaserJet 5Si,6L, Dot matrix printers Scanner – HP 5PL, Umax 1200
Role Customer Support Engineer

• Manage and deployment, monitoring, maintenance,  upgrade, and support of all IT systems Instrumentations, Drones, Robotics, Instruments,including servers,Systems, operating systems, hardware, software, and peripherals.
• Oversee provision of end-user services, including help desk and technical support services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Practice asset management for IT hardware, software, and equipment.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. 
 

EDUCATIONAL CREDENTIALS

Digital Marketing- ( Google Certified )
Artifecial Intellegance Administrator ( AI- Admin )

MBA –IT 
National Institute of Business Management

B. Sc. (IT)
Vinayaka Missions University, Tamilnadu

Diploma in Computer Hardware Engineering
Unicom Computers, Hyderabad

Microsoft Certifications
• Microsoft Certified Professional (MCP), 2003
• Microsoft Certified Systems Administrator (MCSA), 2003
• Microsoft Certified Systems Administrator (MCSA), Messaging, 2003
• Microsoft Certified Systems Engineer (MCSE), 2000

VMWARE 
• VMware Certified Associate – Data Center Virtualization (VCA-DCV).

Date of Birth:  Feb 19th 1976
Languages Known: English, Hindi, Marathi, Urdu, Arabic and Gujarati
Passport: Valid Passport
References: Available on Request

Audit Knowledge

1) US-FDA ( US )
2) TGA ( Australia )
3) EPA ( US )
4) MHRA (UK)
5) OECD
6) GDPR Compliance 
7) ISO ( 27001, 17025 )
Internal and Externals audites for IT Security and data management.

Seminar and Workshops
• Attended 2 days GXP  FDA workshop at Jai Research Foundation  July 2016
• Attended 1 Day GDPR workshop at Mumbai by Punit Bhasin ( Cyberjury ) 09- June 2018.
• Attended 2 Days CSV Workshop  Managed by Compliance at Ahmedabad 23-24 Aug 2018.