Qudus Salami

Managing ticket workload across several customers, escalating issues where appropriate and providing resolution to issues.
✓Providing technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer network, hardware, and software.
✓ Maintaining daily performance of computer systems.
✓ Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other.
✓ Troubleshooting issues in the product (application and data), database server, web server (IIS), and
networks, to minimize the risk of disruptions.
✓ Communicating and escalating critical service failures through the Incident Management, Problem
Management, and Senior Management teams.
✓ Being involved in changes to the service operation tools, processes and working practices.
✓ Coordinating with Product Development and Implementation teams to support product updates.
✓ Supporting updates to products and services in both test and live system environments, in compliance
with defined procedures.
✓ Identifying opportunities that can improve the efficiency of business and technical processes.