Promise Umoh

2021 – Terminal Security Clerk 

Onne Multipurpose Terminal 

International Container Services Inc. 

Tracking containers using NAVIS N4 to ensure all containers leaving the terminal have gone through all necessary checks and has been gated out properly 

2017 - 2019 Outlet Manager  

South-South Regional head office  

Over The Top Entertainment Nigeria Limited  

Championed the organization's goals by orchestrating the delivery of outstanding customer service, resulting in a 40% increase in customer retention and a 25% boost in sales revenue 

Information dissemination down the chain of authority 

Cash management and timely shop audit using OPTIMA MULTICHANNEL GAMING SUITE Software 

Management of company’s properties within my jurisdiction 

Product introduction to staffs and customers 

Maintenance of shops statistics 

Discover of new marketing strategies 

Recommendation of low carder staffs for promotion 

2013 – 2017 Restaurant Manager         

                              Climax Bar and Restaurant Limited  

                              Port Harcourt. 

Ensuring incoming staff complies with company policy 

Training staff to follow restaurant procedures 

Maintaining safety and food quality standards 

Keeping customers happy and handling complaints 

Organizing schedules 

Keeping track of employees’ hours 

Recording payroll data 

Ordering food, linens, gloves and other supplies while staying within budget limitations 

Supervising daily shift operations 

Ensuring all end of day cash outs are correctly completed 

Coordinating daily front- and back-of-house restaurant operations 

Controlling operational costs and identifying ways to cut waste 

Appraising staff performance 

Interviewing/recruiting new employees 

Interacting with guests to get feedback on product quality and service levels 

2010 Sand Control (Lower Completions) Intern 

Schlumberger Oilfield Services Nigeria Limited, Well Completions 

Obtained a good understanding of well completion tools and procedures especially in the area of sand control. 

Worked extensively on sand control tools, make up and break up of sand control and lower completions assemblies. 

Participated in job preparations in the workshop with minimal assistance, understood and practiced workshop safety during operations. 

Carried out Quality Assessment and Quality Control (QAQC) on various sand control (Lower Completion) assemblies.  

Bachelor’s Degree (B.Eng.) in Chemical Engineering.